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The Power of the Press

We'll be talking more and more about this, the power of good press, especially regarding Community Involvement and Economic Development. There are two key constituencies in a metropolitan broadband deployment: Internal and External. Good public relations ensures that the groups that will be impacted by your project get the appropriate messaging.

And the messages to each group will vary somewhat. While common material will explain the basics of the project to all audiences, the benefits message will vary based on your audience. After some exchanges with reporters after the press release went out on Wednesday, I realized the complexity of the message and wrote a blog to capture the important details. It's important to have a consistent message, and I hoped the blog could serve as a resource until we get a website up (shortly). I see it as in our interest to help the press out, to provide a common touch point for the press to get background information, which both makes their job easier and ensures consistency of message.

Here's a list of the positive press we received over the last three days (one outlier is the coverage of the 3/6 City Council meeting, before we released the Press Release on 3/28). Just imagine your city's name substituted in press releases like these. At the outset, the press reports are universally positive. Pretty Cool.

3/8 - San Marcos Daily Record

3/28 - Fox 7 News

3/29 - KLBJ-AM Morning News; Austin American Statesman; RoadRunner Portal / News 8; and Wi Fi Networking News

3/30 - MuniWireless; and San Antonio Express News

UPDATE: 4/1 - Seguin Gazette-Enterprise (Seguin is a town about half the size of San Marcos, about 30 miles to the south ... this is an example of the "Ripple Effect," where like ripples in a pond after a stone is thrown in, the impact expands in the region)

UPDATE: 4/4 San Marcos Daily Record

UPDATE: 4/5 - Texas Government Insider

UPDATE: 4/11 - University Star, student newspaper of Texas Statue University

So who is reading this stuff and why does it matter?

The lists of Internal and external constituents are each quite detailed - there are more different parties who are impacted by a project like this than one would think at first. They include a laundry list of community stakeholders and industry types. Here goes:

Internal Audience (Community Involvement)

Government
City (City Staff, both Management and Line); City Council (Mayor and City Council Members)
County (County Staff, both Management and Line); County Commissioners Court (Judge and Precinct Commissioners)

Education
Higher Education (Universities and Community Colleges, including Administration Management, Administration Employees, Faculty & Faculty Organizations, Students & Student Organizations, Families of Students)
K-12 Education - School Districts & Schools (Administration Management, Administration Employees, Faculty & Faculty Organizations, Students & Student Organizations, Parents, Relatives, & Guardians, Volunteer Groups)
Vocational - Job Training, etc. (Administration Management, Administration Employees, Faculty, Students & Student Organizations)

Business / Commercial
Economic Development (Chambers of Commerce, including Management, Board, Member Businesses, and Convention & Visitor's Bureau; Economic Development Council, including Board & Staff; and Downtown Association, including Member Representatives)
Businesses - Owners and Managers (Major Employers, Industrial, Retail, SMB, Locally-owned, National chains, and Franchises)

Community (i.e., Residential)

Groups (Council of Neighborhood Associations, Neighborhood Associations, Clubs, Service Organizations)
Individuals (Neighborhoods & Subdivisions, Apartment Complexes, Dormitories)

Health Care
Hospitals & Clinics (including EMS, Doctors Offices)

External Audience (Economic Development)

Neighboring Communities

Economic Development Targets
Business considering relocation
Indivduals & Families considering relocation

Telecommunications & Applications Providers
Internet Service Providers (ISPs) and Wireless ISPs (WISPs) (Incumbents, including Telecom ISP, Cable ISP; and Competitors, including ISPs and WISPs)
Hardware & Software Application Providers (Public Sector Applications, including Public Safety, Emergency Responder, Field Mobile Data Communications, Utility Automated Meter Reading (AMR), Utility Field Sensors & SCADA, Voice over IP (VOIP), Radio Frequency Identification (RFID), Video Surveillance, and Video Streaming; and Consumer Applications, including Voice over IP (VOIP) and more - much more - but I'm out of steam). - See www.wikimetronet.com for a more comprehensive list of wireless applications.

As you can see, there are an amazing number of groups and people who are interested in what you are doing to bring metropolitan broadband to your community. Metropolitan Broadband is exciting stuff. Really.

So if one has an exciting and positive story to tell about one's community and about one's project (and EVERYONE doing a project like this does), why on earth would one want to soft pedal it? The rule of thumb is: be proud and be loud - your project will be the better for it. As long as you stick to facts and don't embellish, you're on solid ground. The more excitement you generate, and the better you educate all concerned, the more your project will be energized and the more resources will come out of the woodwork to make it happen. Don't underestimate the importance of wide-spread support and don't shirk in your efforts to recruit it.

The press is your friend, so take care of them and they will communicate better, which will serve you well.

Posted on March 31, 2007 at 06:02 PM


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