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Head Down, Working for a Living

I've had my head down, working for a living the past month or so. I'm engaged with a local city government on an exciting project. Phase One is to interview city government officials about their departmental functions and brief them on the potential uses of a wireless network to provide business process improvement.

I told my IT Director client that each interview was like a miniature field trip. You remember the visit to the local cheese facory ... fill in the blank here... there was a certain excitement in elementary school when you found that instead of class, you would be piling into the big yellow bus and going someplace new to see how things really worked on the inside.

I can remember going with the Cub Scouts to tour the Air Force Base and getting to go inside some of those really big airplanes. I'm feeling that level of curiousity and wonder at how all things work together in a city. It's really fascinating. I've finished 15 interviews and have one remaining today - with the Engineering Department.

I've learned that the Fire Department does a number of other things besides fight fires, which actually takes up less than 20% of its time. I've learned what happens to the dead animals that you see by the side of the road. I've learned aobut the impact that kids coming back to school has on local traffic patterns. I've learned that Sales Tax is the predominate form of revenue in this little city, and how that makes it somewhat unique. I"ve learned that water planning cycles look far into the future. I've learned that regional collaboration, while sound policy on paper, is a challenge because competition among regional entitties for economic development is real and fierce. I've learned that the county and city government are interwoven to a surprising degree.

I'll present my findings and preliminary conclusions to the City Manager at the end of this week, then meet with City Council members and the Mayor later this month.

This process of digging into the details is very healthy for a city contemplating a move to a wireless network. It has the added benefit of raising the awareness of individual city government workers and beginning to generate a buzz about positive change. There is no substitute for the heavy lifting that will provide the necessary details to make a strong business case. There are no short-cuts on the way to modernizing city government and bringing new benefits to citizens.

It takes a long time to turn a ship, and there will be detractors and others who fear change along the way. But surprisingly, there is a groundswell of potential innovation lurking in the small town governments of America and an eagerness to solve nagging problems that confound the efforts of employees to do a good job. This is an exciting time to be involved with wireless.

Posted on August 28, 2006 at 05:03 AM


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